Privacy Policy

We only collect the information we need to arrange your tours and answer your questions:

• When you book a tour: your first and last name, email address, phone number, nationality, the number of adults, children and infants, your pickup hotel and room number, and any special requests you add.
• When you create an account: your name, email address and phone number, and a password, which is stored only in encrypted (hashed) form. If you sign in with Google, we receive your name and email address from Google.
• When you contact us by email or phone: your contact details and whatever you tell us in your message or call.
• When you write a review: the name you choose to show, your rating and your review text. To prevent spam we keep a one-way scrambled (hashed) version of your network address, not the address itself.
• When you browse the website: technical and usage information such as your browser, device and the pages you visit, collected through the analytics tools described below.

We do not collect payment card details on this website. When you pay online, you enter your payment details on the secure checkout page of our payment provider, XPay, not on travelams.com.

• To process your booking, confirm it with you and arrange your hotel pickup.
• To contact you about your booking by WhatsApp, phone or email, including changes caused by weather or other conditions.
• To answer your questions and provide customer support.
• To manage your account and show your bookings when you sign in.
• To publish reviews you submit, after we have checked them.
• To keep the website secure, prevent misuse and improve how it works.

We do not sell your personal information, and we do not use it for advertising.

After you reserve a tour, you can pay online on the secure hosted checkout of our payment provider, XPay, using the payment methods it offers. Your payment details go directly to XPay; we receive the payment status, amount and your booking reference, never your card number. If you don't pay online, our team contacts you, usually on WhatsApp, to confirm your booking, your pickup time and how and when to pay. Your booking details are shared only with the people who need them to run your tour, such as the guide, driver or local tour operator.

The website uses a small number of cookies and similar browser storage:

• Essential: a sign-in cookie that keeps you logged in to your account, and a cookie that remembers your chosen language. Your selected currency and your cart are saved in your own browser (local storage).
• Analytics: we use Microsoft Clarity to understand how visitors use the website (for example which pages are visited and where people click), so we can improve it. Clarity uses cookies and masks text you type into forms. Where Google Analytics is enabled, it runs with analytics cookies switched off by default.

We rely on trusted service providers to run the website and handle your information on our behalf:

• Vercel (website hosting) and Neon (database hosting).
• XPay (online payments).
• Resend (email delivery) and WhatsApp by Meta (booking notifications and messages).
• Google (optional sign-in) and Microsoft Clarity (website analytics).

These providers process information only as needed to provide their service and under their own privacy policies.

The website is served over an encrypted connection (HTTPS). Passwords are stored only in hashed form, and access to booking and customer information is restricted to authorised MAS TRAVEL staff. No method of storing or sending information online is completely secure, but we take reasonable steps to protect your information.

We keep booking and account information for as long as we need it to provide our services, handle questions about past bookings and meet our legal and accounting obligations. When we no longer need it, we delete it.

You can ask us at any time to give you a copy of the personal information we hold about you, to correct it, or to delete it where we are not required to keep it. You can also object to how we use it. Depending on where you live, for example in the European Union or the United Kingdom, you may have further rights under data protection law, including the right to complain to your local data protection authority.

To make a request, contact us using the details below. We will reply as soon as possible.

For children and infants travelling on a booking, we only record how many are travelling, not their names or other details.

We may update this policy when our services change. The latest version is always on this page, with the date it was last updated.

For any question about this policy or your personal information, contact:

See also our Terms & Conditions.